Welcome to Wings Academy

SAP CRM

SAP CRM

(SAP Customer Relationship Management)

SAP CRM Course

SAP CRM Training Course includes basic to advanced level and our SAP CRM course is designed to get the placement in good MNC companies, SAP CRM trainers are SAP CRM certified experts and experienced working professionals with hands on real time multiple SAP CRM projects knowledge. We have designed our SAP CRM course content and syllabus based on students requirement to achieve everyone's career goal. In our SAP CRM training program, you will learn from the scratch to advanced level. you will be awarded a course completion certificate but it is subject to your successful completion of classes and projects.

SAP CRM TRAINING COURSE SYLLABUS

  •  Over view of CRM Architecture
  •  Business Partner
  •  Business categories
  •  BP Roles & Grouping, BP Relationships
  •  Business partner Hierarchy
  •  Organizational Management
  •  Organizational Model, Org Determination
  •  Territory Management
  •  Territory Hierarchy Levels
  •  Product Master
  •  Attributes & Set Type, Hierarchies & Categories,
  •  Product types, Maintain Products
  •  Transactional Processing
  •  Business Transactions
  •  Item Category
  •  Activity Management
  •  Business Activities
  •  Partner Processing
  •  Partner Functions, Access Sequence, Determination Procedure
  •  Actions
  •  Action Profile, Conditions
  •  Pricing
  •  Condition Techniques and condition types
  •  Billing
  •  Billing Unit, Billing Type, Billing Document
  •  Easy Enhancement Work Bench

CRM USER INTERFACE(WEB UI)

  •  UI concepts and UI V’s SAP GUI
  •  Business roles
  •  Authorization roles
  •  Navigation bar profile
  •  Work center link group
  •  Direct links and logical links
  •  Enhancing the existing business roles
  •  Linking business role to org model
  •  Transaction launcher

MARKETING

  •  Marketing Planner & Campaign Management
  •  Marketing Calendar
  •  Personalized Mail Forms
  •  Segment Builder
  •  Customer Segmentation, Attribute List, Info sets
  •  Product Proposals
  •  Campaign Automation
  •  External List Management
  •  Lead Management
  •  Lead Questionnaire

SALES

  •  Opportunity Management
  •  Copying Controls
  •  Sales Cycle, Tools – Buying Center & Sales Agent
  •  Quotation management
  •  Order Management
  •  Special functions in quotation and order management
  •  Contract management
  •  Rebate management

SERVICE

  •  Installed Base management
  •  Installed Categories
  •  IB Components
  •  Objects, Object Family
  •  Assign Object Family t
  •  IB Category
  •  Service agreements and service contracts
  •  Service plans, SLA Profiles and Response and Availability Times
  •  Service order management
  •  Complaints and Returns
  •  Warranty claims

INTERACTION CENTER(WEB CLIENT)

  •  Agent Function and Processing IC
  •  Agent Inbox
  •  IC Web Clint Profile
  •  IC Web Clint Functions
  •  IC Manager Portal
  •  Communication Architecture
  •  Rule Polices like ERMS and IDI (Intent Driven Interaction)
  •  Launch Script
  •  Broad cast massage
  •  Alerts

MIDDLEWARE

  •  Middleware overview
  •  Administration Console
  •  Business Objects
  •  Customizing Objects
  •  Condition Objects
  •  B Doc Modeler, B Doc Messages
  •  Replication & Realignment
  •  B Doc Types,
  •  Initial data load, Delta load & Synchronization
  •  Queue registration
  •  Error Handling and Monitoring
  •  INTEGRATION BETWEEN R/3 & CRM

Trainer Profile of SAP CRM 

Our Trainers provide complete freedom to the students, to explore the subject and learn based on real-time examples. Our trainers help the candidates in completing their projects and even prepare them for interview questions and answers. Candidates are free to ask any questions at any time.

  •  More than 10+ Years of Experience.
  •  Strong Theoretical Practical Knowledge.
  •  SAP WM Certified Professionals with High Grade.
  •  Expert level Subject Knowledge and fully up-to-date on real-world industry applications.
  •  Trainers have Experienced on multiple real-time projects in their Industries.
  •  Our Trainers are working in multinational companies such as CTS, TCS, HCL Technologies, ZOHO, Birlasoft, IBM, Microsoft, HP, Scope, Philips Technologies etc.